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FAQ

Ordering
All of the pieces currently for sale in my store are pieces that I displayed for my Degree Show at Duncan of Jordanstone in Dundee from 17th-24th May 2008. All pieces will be made to order, because of this please allow 2 weeks (14 days) for me to make each piece and please be aware that each will slightly vary because of the techniques used. I will be sure to let you know as soon as your order has been shipped.

If you have a shorter time scale that is required please do not hesitate to get in touch with me and I will do my very best to accommodate your needs.

A lot of my work has gold plating on it, this however is not a perminant finish so may wear down eventually. However, I am more than happy for you to send back a piece to me at any time in the future if you would like it to be replated. Once this is done it will be returned to you with no bother.

The currency in this store is in Pounds (GBP)

Shipping
All work will be sent through special delivery and insured with the Royal Mail.

UK orders - Special Delivery - 1 day
International Orders - International Signed For - from 3 days

These delivery methods allow me to track your order to ensure delivery and minimises the chance of loss or damage.

Customs Charges - Each customer is responsible for any potential import fees levied by their countries border control.

I will be sure to let you know as soon as your order has been shipped so you know when to expect it.

Returns
I currently do not accept returns but if an item arrives damaged or faulty it is my policy to med or replace it and return it to you.
What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.